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Customer Support  Frequently Asked Questions

Deposit/Withdrawal Inquiries


Question: Where do I send my initial deposit to fund my internet account?

Answer: If you just opened a new account and are funding the account by sending us a check, please write this check payable to you and send it to OneUnited Bank, Internet Banking, 3683 Crenshaw Blvd., Los Angeles, CA 90016.

Question: How can I deposit more funds to my account?

Answer: If you just opened a new internet account, you must wait for your new account letter which will include your account number. Your new account letter will arrive within 2 - 7 days after we have received your initial deposit. Once you have your account number, simply register for Online Banking and select Funds Transfer from the menu. You will be able to transfer funds between OneUnited Bank and other financial institutions or begin an Automatic Savings Plan.

Question: How can I withdraw funds?

Answer: Simply request an ATM card or withdraw funds online. With our OneUnited Bank ATM card, you have access to over 5,000 surcharge free ATMs across the country through the MoneyPass and SUM networks. See About Us/Branch & ATM Location (Click here) on our website. To withdraw funds online, simply register for Online Banking (once you have received your new account letter with your account number) and select Funds Transfer. Review the Funds Transfer Agreement for details on withdrawing funds electronically. (Please Note: For new accounts, there is a nine day hold placed on your check deposits. Please consult our Personal Deposit Account Agreement located on our Disclosures page for information on Funds Availability.)

Question: How much can I deposit into my internet account with OneUnited Bank?

Answer: Only $1,000 is needed to open an account, but you can deposit up to $100,000 per day using Funds Transfer. You can also send a check or wire transfer as much as you would like.

Question: Can I make deposits or withdrawals in one of your branches?

Answer: You can make a deposit in any of our branch locations (Click here). However, all withdrawals will need to be made online or at an ATM to ensure your identity.

Question: How do I set up a direct deposit?

Answer: Simply contact your employer, the social security office or any organization that provides payments to you and give them the OneUnited Bank routing number (011001276) and your account number.

Question: How can I set up an automatic savings plan?

Answer: If you just opened a new account, you must wait for your new account letter which will include your account number. Your new account letter will arrive within 2 - 7 days after we have received your initial deposit. Once you have your account number, simply enroll or register for Online Banking, then go to Funds Transfer for simple instructions to set up a recurring deposit for an automatic savings plan.

Question: I attempted to transfer funds online and could only see my OneUnited Bank account(s)?

Answer: Our online banking services has two sections: "Funds Transfer" located on the top bar and "Transfer" located on the second bar. Click on "Funds Transfer" to transfer funds between OneUnited Bank and other financial institutions. Click on "Transfer", to transfer funds between OneUnited Bank accounts.

Question: What is the 9 digit routing number for OneUnited Bank?

Answer: 011001276.

Question: Can I obtain an ATM card?

Answer: Yes. Please indicate you would like an ATM card when you complete your application. If you already completed your application and did not request an ATM card, please wait until you receive your new account letter with your account number. Next, complete a "Contact Us" form on our website, include your name and address and request an ATM card.
 
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* The interest rate (2.98%) and annual percentage yield (APY) (3.00%) is effective today and has been effective as of December 22, 2008. $1,000.00 minimum balance to open and earn disclosed APY. All rates are subject to change daily. Interest on savings is compounded and credited quarterly. Fees may reduce earnings on the account. For more information, including how interest is calculated and fees, please review our Online Truth in Savings Disclosures or speak with our Financial Service Representatives. Please call 1-877-One-United or 877-663-8648 for current rate or further detailed information.